Business Skills


Time Management

Improve your business skills and have a better career. Learn the essentials of managing your time and schedule. Our Time Management Workshop is a two-day intensive training program designed for busy working professionals.

Our Clients

Business Training Topics

  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Handling Voicemail Messages
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette
  • Understanding the Talk
  • Getting Prepared to Make the Call
  • Creative Openings
  • Making Your Pitch
  • Handling Objections
  • Sealing the Deal
  • Following Up
  • Setting Goals
  • Managing Your Data
  • Using a Prospect Board
  • Creating the Program
  • Choosing Your Delivery Methods
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Overcoming Nervousness
  • Creating Fantastic Flip Charts
  • Creating Compelling PowerPoint Presentations
  • Wow ‘Em with the Whiteboard
  • Vibrant Videos and Amazing Audio
  • Pumping it Up a Notch
  • Understanding Negotiation
  • Getting Prepared
  • Laying the Groundwork
  • Phase One — Exchanging Information
  • Phase Two — Bargaining
  • About Mutual Gain
  • Phase Three — Closing
  • Dealing with Difficult Issues
  • Negotiating Outside the Boardroom
  • Negotiating on Behalf of Someone Else
  • Planning and Preparing
  • Setting up the Meeting Space
  • Electronic Options
  • Meeting Roles and Responsibilities
  • Chairing a Meeting
  • Dealing with Disruptions
  • Taking Minutes
  • Making the Most of Your Meeting
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Making Small Talk and Moving Beyond
  • Moving the Conversation Along
  • Remembering Names
  • Influencing Skills
  • Bringing People to Your Side
  • Sharing Your Opinion
  • Negotiation Basics
  • Making An Impact
  • Overcoming Procrastination
  • Four P’s of Goals Setting
  • Improving Motivation
  • Wise Time Management
  • Tips for Completing Tasks
  • Increase Your Productivity
  • To Do List Characteristics
  • SMART Goals
  • Mistakes Will Happen
  • A Psychological Approach
  • Object-Oriented Theory
  • Using Reinforcement Theory
  • Using Expectancy Theory
  • Personality's Role in Motivation
  • Setting Goals
  • A Personal Toolbox
  • Motivation On the Job
  • Addressing Specific Morale Issues
  • Keeping Yourself Motivated
  • The Problem Solving Method
  • Information Gathering
  • Problem Definition
  • Preparing for Brainstorming
  • Generating Solutions
  • Analyzing Solutions
  • Selecting a Solution
  • Planning Your Next Steps
  • Recording Lessons Learned
  • Understanding Etiquette
  • Networking for Success
  • The Meet and Greet
  • The Dining in Style
  • Eating Out
  • Business Email Etiquette
  • Telephone Etiquette
  • The Written Letter
  • Dressing for Success
  • International Etiquette
  • Three Main Factors
  • Seeing Objections as Opportunities
  • Getting to the Bottom
  • Finding a Point of Agreement
  • Have the Client Answer Their Own Objection
  • Deflating Objections
  • Unvoiced Objections
  • The Five Steps
  • Dos and Don'ts
  • Sealing the Deal
  • Wrapping Up

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