English for Customer Care


English for Customer Care

English For Customer Care Customer care representatives work at the critical point where the corporate world interacts with the people buying their product or service. They essentially connect a company to its customers, answering consumer questions and helping to resolve problems. Customer care representatives must have diplomatic English skills, such as showing tact and patience in English, as they often deal with angry or frustrated customers. They must also handle complaints in English within the constraints of company policy. Just about every industry needs professionals to fill these crucial positions. If a company has international customers or clients then the ability to communicate in English is an essential requirement. This workshop will give you the language skills, vocabulary, and practice needed to be successful in this essential industry.

Topics Include:

Introduction to customer care
Face to face with customers
Dealing with customers on the phone
Call centre success
Delivering customer care through writing
Dealing with problems and complaints

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